Legal notice

Last updated: [24 April 2026]

This Privacy Policy describes how Vaidehi Sutra (“we”, “us”, “our”) collects, uses, discloses, and safeguards personal information when you access or use our website and services. By using our website, you consent to the practices described in this policy.

1. Scope

This Policy applies to all visitors, customers, and users of Vaidehi Sutra and governs the collection and use of personal data through our website, mobile interfaces, and related services.

2. Information We Collect

a) Personal Information

We may collect personally identifiable information, including but not limited to:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely by third-party payment providers; we do not store full card details)

b) Transactional Information

  • Order history
  • Purchase details
  • Payment confirmation records

c) Technical & Usage Data

  • IP address
  • Browser type and version
  • Device information
  • Pages visited, time spent, and interaction data
  • Referral URLs

3. Purpose of Data Collection

We collect and use your information for the following lawful purposes:

  • To process and fulfill orders
  • To provide customer support and respond to inquiries
  • To improve website performance and user experience
  • To communicate transactional updates and promotional content (with consent)
  • To detect and prevent fraud, abuse, or unauthorized access
  • To comply with legal and regulatory obligations

4. Legal Basis for Processing

We process your data based on:

  • Your consent
  • Performance of a contract (order fulfillment)
  • Compliance with legal obligations
  • Legitimate business interests (such as fraud prevention and service improvement)

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enhance website functionality
  • Remember user preferences
  • Analyze traffic and user behavior

You may disable cookies through your browser settings; however, some features of the website may not function properly.

6. Sharing & Disclosure of Information

We do not sell or rent your personal data. However, we may share your information with:

  • Payment gateways (e.g., Razorpay, PayU, Stripe)
  • Logistics and shipping partners
  • IT service providers and hosting platforms
  • Analytics and marketing service providers

All third-party service providers are contractually obligated to protect your information and use it only for specified purposes.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal data, including:

  • Secure Socket Layer (SSL) encryption
  • Restricted access to personal data
  • Secure storage systems

Despite these measures, no electronic transmission or storage system is completely secure.

8. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with applicable laws and regulations
  • Resolve disputes and enforce agreements

9. User Rights

Under applicable Indian data protection laws, you have the right to:

  • Access the personal data we hold about you
  • Request correction or update of inaccurate data
  • Request deletion of your personal data (subject to legal limitations)
  • Withdraw consent for marketing communications

To exercise these rights, contact us at vaidehisutra@gmail.com.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites. Users are advised to review their respective privacy policies.

11. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If such data is identified, it will be deleted promptly.

12. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on this page, with an updated “Last updated” date.

13. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of the courts located in [Bengaluru, Karnataka].

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

Vaidehi Sutra
📧 Email: vaidehisutra@gmail.com
📍 Address: #A101, Boganahalli Grama,  Bangalore, KA, 560103, IN

By using our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.